When it comes to booking transportation for your group, you need to trust that the company you are using will deliver a safe, reliable, and comfortable experience. With over two decades of experience, BusBank has earned the reputation as the most trusted charter bus company in the industry.
At BusBank, we measure trust in the satisfaction of our customers and how likely they are to return to us for another trip. We have clients that have booked with us every year since they found us – some even every month! Many new customers find us through referrals from past customers, which is always a great honor. We believe we have the lowest churn rate of any business like ours – because we are committed to providing an excellent experience, and because we treat our customers, suppliers and our team members fairly.
Online Reviews
Online ratings and reviews can tell you a lot, and can help you decide which company to place your trust in. When looking for an online bus charter service, here are some helpful suggestions on how to choose a charter bus provider based on their reviews:
- Make sure you the company is listed as a Bus Charter company, and not something else. BusBank is listed on TrustPilot under Vehicles & Transportation > Taxis & Public Transportation > Bus Charter > BusBank.
- Are there any negative reviews, or are they all 5-star reviews? Let’s be honest – no company gets it right 100% of the time! Be very wary of any company that only has 5-star ratings, in any business.
- Look at the most recent reviews to see how the company is performing now.
- Read the reviews carefully: are a lot of positive reviews one sentence, and negative reviews paragraphs? Do they seem like real reviews, or something the corporate PR department would write?
Reviews come in all shapes and sizes, but real customers often give specific details about their experience. Transportation is a challenging business, and every real company will have some negative reviews. How the company conducts itself and performs overall is an important indicator of how your trip will run. An honest company will represent their business in the appropriate category, and will not engage in fake reviews.
How to Assess Insurance
No one likes to think about insurance. But when there are 50 lives on a bus, it is important to understand the risk. Before chartering a bus, ask about the insurance coverage the company carries, and what the requirements they have for their bus operator partners. BusBank will only work with operators who have $5mm in insurance for their larger vehicles, and $1.5mm in insurance for their smaller vehicles (less than 15 seats.)
BusBank carries its own insurance policy of $5 million above and beyond the bus operator’s insurance for any trip. States like California require $5mm in insurance from any company that charters buses (like BusBank,) and requires that the company operating the buses (over 15 seats) are insured to that level as well. Anyone can check if the company you are working with is registered in California here: https://tcportal.cpuc.ca.gov/TCP/s/. You will find BusBank’s PSG/VCC #38786, with the correct designation for charter-party carriers (TCP), with our legal name, Global Charter Services, Inc.
The BusBank Customer Experience
At BusBank, we understand that every trip is unique, and we take the time to listen to your needs. Our experienced and knowledgeable team works with you to create a personalized transportation plan that fits your budget and requirements. We believe that communication is key to building trust, and we always listen to our customers.
Our commitment to excellence has earned us the trust of a diverse range of clients, including schools, corporations, sports teams, and families. We have completed hundreds of school trips, corporate off-sites, family reunions, and more all over the US and Canada, every year.
When it comes to booking your next group transportation, carefully consider the company you are placing your trust in to provide safe and reliable transportation. Choose BusBank, the company with a proven track record of providing safe, reliable, and comfortable transportation experiences.
See our TrustPilot ratings here.
