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What type of deposit is required?
Deposit amounts vary according to the length of time in advance that the trip
is booked and other factors. Please ask your Account Executive for more
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What is the refund policy?
Your deposit is refundable up to 31 days prior to departure date. Service
cancelled within 30 days prior to departure will forfeit 30% of the cost of the
trip. Any service cancelled within 14 days of departure will be assessed a fee
of no more than 50% of the trip cost. Any service that is cancelled within 7
days of departure will forfeit the full amount of the trip cost. |
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When is final payment due?
The final payment is due 30 days before departure. Trips booked within 30 days
of departure require full payment at time of booking.
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Is there a discount for renting
more then one bus?
Typically, when booking 5 or more buses in a single area you will receive a
quantity discount. Discounts are always dependent on availability and time of
year.
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What if my trip runs longer than
expected?
The cost of your trip is based on the itinerary that was given to us by the
group organizer. If there are additional hours added to the trip, you will be
responsible for covering those costs. |
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If I don't need the bus for the
whole day, do I still need to pay for it all day?
Typically, operators have a 4 or 5 hour minimum on their buses. However, there
are some operators who offer a transfer rate if you have a one-way short trip
(i.e. Airport Transfer).
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Do I pay for parking or tolls?
Parking, bridge tolls and road tolls are not included in your quote and are the
responsibility of the customer.
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Do I need to tip the driver?
You are not obligated to tip a driver, but we recommend that if you are
satisfied with your service, you do so. Although you may prefer to tip the
driver in person, we suggest that you include the tip at the time of your
charter payment. By including the tip at that point, you can avoid carrying
this cash with you; we can tip the driver on your behalf after your trip.
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How can I pay?
The BusBank® accepts Visa, MC, AMEX, Diners Club, checks, money
orders and wire transfers.
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Is there a tax deduction for
non-profit organizations?
Tax regulations are handled on a state-by-state basis. Please communicate your
tax needs at time of booking.
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How do you handle change of
plans?
Generally, we can accommodate just about any changes to your trip if given
notice. When changes involve moving up or postponing your trip, this is
generally handled as a cancellation and rebooking. We can sometimes waive
cancellation fees on rebooking as long as there is availability, the same bus
partner is used and the total cost of your trip does not change. |
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What is the booking process?
Once you have submitted a request for a quote either online or by phone, you
will be contacted by an Account Executive. You will be required to sign a
reservation confirmation as well as make a 30% deposit when booking an order.
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What happens after I book an
order?
A Quality Assurance Specialist will contact you after your trip has been
booked. Your QA Specialist will work with you in setting up final payment and
help you with your trip details.
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Is a mini bus able to travel long
distances?
Typically, most operators will not allow a minibus to travel over 150 miles
round trip. Minibuses are not built for extended travel since it makes the ride
less comfortable for passengers. |
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Do I need to find a hotel room
for the driver?
Typically, it is the responsibility of the client to find a room for the
driver. Often, a hotel will include a complimentary room for the driver if you
have a large group staying at the hotel.
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Do your buses have air
conditioning?
Yes, most of our buses have air conditioning available. Our economy buses have
limited air conditioning availability so please specify your needs to the
Account Executive at time of booking. |
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Is there any entertainment on
board for kids?
Ask your Account Executive for a motorcoach with a VCR or DVD player so you can
play children's movies to keep them occupied during travel. You can also find
out if the bus has a cassette or CD player on board.
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How many TV monitors will my bus
have?
Depending on the size of the bus, there are usually 2 to 6 monitors on the bus.
But not all buses have video monitors; if you require them, please notify your
Account Executive.
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Are alcohol and/or smoking
allowed on board?
Smoking is not allowed. Policies on alcohol vary from operator to operator. If
you want to bring alcohol, let your Account Executive know ahead of time so he
or she can search for that option. Some operators require refundable or
non-refundable alcohol deposits. Kegs and glass bottles are not permitted. |
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What if my bus is late or has a
breakdown?
The BusBank has a 24 hour rapid response line to assist you in any emergency.
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Can I bring a cooler on the bus?
Coolers are allowed on most buses; however the cooler must be placed on a seat
so that the aisles are clear.
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Will my bus look like the one on
your website?
The buses shown on our website are examples of the buses we charter. If you
have a specific question about a certain bus and its look or layout, please
contact your Account Executive for assistance.
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Are you able to get buses that
have handicap accessibility?
Yes. We do have buses with ADA accessibility available. Please request that
option of your Account Executive at time of booking
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Can I bring Oxygen on board for
medical use?
Please see the DOT’s
Guidelines for the Transportation of Oxygen
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| (If you cannot view this PDF, please
call The BusBank for additional information.) |
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Do you have buses with SPAB
certification?
Yes. We do work with operators who are School Pupil Activity Buses (SPAB)
certified. Please make this request to your Account Executive at time of
booking.
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Can I get proof of insurance?
Yes. The BusBank only partners with operators who have a minimum of $5 million
in insurance. If necessary, we can get you proof of insurance after your
booking.
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How do you select your bus
partners?
We have a comprehensive bus operator qualification process that, among many
factors, includes a review of an operator's insurance, safety program, driver
certification and customer feedback. |
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Can I pay with terms?
You must have made 5 or more orders with us to be considered for an account. We
also require that you make at least 25 orders with us a year. If you meet these
requirements our financial department will help you set up an account. |
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Does The BusBank do convention
transportation?
Yes. Your Account Executive and your Quality Assurance Specialist will work
together to ensure your event transportation is handled.
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Can I arrange to have a bus
wrapped?
The BusBank can definitely help you get your wrap made and put on the bus.
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How can The BusBank help with
competitive bids?
Many companies require competitive bids when booking trips. We offer a no-cost
Request for Quote (RFQ) service presenting several different options for you to
choose from. We will work with you from beginning to end to ensure you receive
the best option for your needs.
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Can you provide on-site logistics
services?
Yes. Just let your Account Executive know you're interested in our AmBussador
Program. We will tailor this service to your needs.
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